Sidekick PC Warranty and Returns Policy

Company: PLE Computers Pty Ltd (ABN 48 051 046 596)
Trading as: Sidekick PC

1. Australian Consumer Law Disclosure

Our products include guarantees under the Australian Consumer Law that cannot be excluded. You have the right to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and this does not amount to a major failure.

2. Coverage Overview

1. Desktop PCs & Mini-PCs: Standard warranty period of 3 years from the date of purchase.
2. Notebooks & Individual Components: Covered under the manufacturer’s own warranty—please refer to each component's documentation.
3. All Sidekick systems include nationwide pickup & return shipping to our Melbourne facility for warranty service.

3. What’s Covered

We back our systems against defects in workmanship and parts, including:

1. Faulty CPUs, GPUs, memory, storage, motherboards, and cooling systems.
2. Errors in system assembly.
3. Any malfunction caused by defective components under normal use.

If a fault is detected within warranty:

1. Repair using new or equivalent replacement parts.
2. Replacement if repair is not feasible.
3. Refund (partial or full) when a significant fault arises and replacement or repair is impractical.
4. All service, labour, and parts are provided at no additional cost, including shipping both ways.

4. Return & Service Process

A. Initiating a Claim

1. Contact us via [email protected] or phone at (03) 8375 5777.
2. Our team will diagnose remotely where possible.
3. If remote troubleshooting fails, you'll be asked to send the unit to our Melbourne service centre.

Pickup & Return: We arrange and cover shipping both to and from Sidekick PC.
Drop-Off Option: You may choose to bring it in personally.

B. Packaging Guidelines

1. Use your original packaging (box, foam, inserts).
2. If lost, you're responsible for ensuring safe transit and bearing any damage costs due to inadequate packaging.

C. No Fault Found Cases

1. A "no fault found"–technical assessment fee applies of $99.
2. You are responsible for shipping costs both ways.

5. What’s Not Covered

6. Replacement Component Warranty

Any replacement parts installed by Sidekick are covered for whichever is longer:

1. 90 days from the date they are fitted, or
2. The remainder of the original product warranty period.

7. Shipping & Transit Protection

Sidekick PC assumes responsibility for product damage or loss during transit if delivered in the original packaging.
Any claims for damage or loss during postal service must be lodged within 48 hours of delivery.

8. Limitation of Liability

To the extent permitted under law, Sidekick PC’s liability is limited to the repair, replacement, or refund of defective products. We are not liable for any indirect or consequential losses, such as data loss, downtime, or business interruption.

9. Transfers, Extensions & Cancellation

1. Warranty applies to the original purchaser only and begins on the purchase date.
2. Warranty is non-transferable, except by special arrangement made at purchase.
3. Upgraded warranty periods (if offered, e.g., +1 year) are available at purchase only.
4. Cancellations of extended warranties must be requested within 30 days of purchase, and no claims must have been made on the product.

10. Dead‑Pixel Display Standard (Notebooks Only)

Our pixel defect tolerance adheres to the ISO‑9241‑307:2008 Class 2 standard, allowing a small number of dead or stuck pixels. We offer:

1. 30-day zero‑pixel guarantee from the date of delivery.
2. After 30 days, repairs or replacements proceed only if pixel count exceeds the Class 2 limits.

11. Battery & Consumable Policy

Batteries, power adapters, and similar consumables are covered for 1 year from purchase—their warranty is limited to manufacturing defects only.
Normal wear from daily use (e.g., reduced capacity) is not covered.

12. Support & Response Times

1. Remote support (email and phone) is available for the life of the product.
2. We typically respond within 1–2 business days during business hours (Mon–Fri, 9 am–5 pm AEST).
3. Physical repairs normally take 5–10 business days after receiving the product, depending on part availability and issue severity.

13. Consumer Rights Reminder

Nothing in this policy limits your rights under the Australian Consumer Law—all our obligations under that law remain in force.

14. How to Contact Us

Support Email:[email protected]
Sales & Warranty Enquiries:[email protected]
Phone: (03) 8375 5777
Service Centre: 96 Fox Drive, Dandenong South, VIC 3175
Business Hours: Mon – Fri, 9am – 5pm Melbourne Time