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Resolving Connectivity Issues with Modem Settings Adjustment

If you're experiencing frequent disconnections or network instability, a little modem setting tweak might come to the rescue. Let's dive into some simple steps to get your network back on track.

Access Your Modem's Configuration Page

Image of a computer screen showing a modem configuration page with a user entering login information

Here's how to access your modem settings:

  • Open a web browser and type your modem's IP address in the address bar (commonly something like 192.168.1.1 or http://192.168.0.1).
  • If you haven't changed your login details, use these defaults: Username: admin, Password: password (or check your modem's label or manual).

Locate the WiFi Settings

A graphic showing the WiFi settings menu on a modem configuration page

After successfully logging in, find the section related to WiFi or Wireless Settings.

Turn Off Protected Management Frames (PMF)

Screenshot of a modem settings page showing the PMF options

Here's how to modify the PMF settings:

  • Look for a setting labeled Protected Management Frames (PMF).
  • Switch PMF to Off.
  • Save any changes you make.

Specific Adjustments for the 5 GHz Band

Diagram showing adjustments being made to the 5 GHz band settings

If you're still having issues on the 5GHz network, repeat the steps above for this frequency too. Once again, ensure PMF is disabled and save the changes.

Final Thoughts

Disabling PMF might be the trick to resolving those annoying connectivity problems. If you still need a hand, our expert support team is always just a call or email away, ready to help you maintain a smooth connection!

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