Back to the Support Center

Understanding Hardware Acceleration
Hardware acceleration supercharges your computer's performance by transferring specific tasks to specialized components like your graphics processing unit (GPU). When working correctly, this can significantly improve system efficiency.
Why Might You Disable Hardware Acceleration?

While beneficial, there can be hiccups. Here are some reasons to consider turning it off:
- Diagnosing Graphics Problems: Disabling it can help identify if your graphics card is causing issues.
- Stability Enhancement: Older hardware or outdated drivers might make your system unstable with this feature enabled.
- Performance Optimization: Turning it off can sometimes offer better performance on low-power machines.
Steps to Disable Hardware Acceleration

Windows
- Right-click the Desktop and choose "Display settings", or navigate via Windows Settings to Display.
- Scroll to "Graphics" and select "Change Default graphics settings".
- Toggle the Hardware acceleration option to "Off".
- Restart your computer to apply changes.
Google Chrome
- Open Chrome and click the three-dot menu in the top right corner.
- Go to "Settings" and expand "Advanced" settings.
- In the "System" section, turn off "Use hardware acceleration when available".
- Restart Chrome to apply changes.
Mozilla Firefox
- Open Firefox and click the three horizontal bars in the top right corner.
- Select "Options" or "Settings".
- In the "Performance" section, uncheck "Use recommended performance settings" and deselect "Use hardware acceleration when available".
- Restart Firefox.
Microsoft Edge
- Open Edge and click the three dots in the upper-right corner.
- Go to "Settings" and then to "System and performance".
- Switch off "Use hardware acceleration when available".
- Restart Edge to apply changes.
Other Applications
- Open the application and access "Settings" or "Preferences".
- Find a "Performance" or "Advanced" section and disable hardware acceleration.
- Restart the application.
Conclusion
If you're experiencing issues with performance and stability linked to hardware, turning off hardware acceleration is a great first step in troubleshooting. Once resolved, enabling it again might enhance your system's performance. If further assistance is required, feel free to contact us – we’re here to help!